R
Read the Room
Know who is in the room, what they care about, and what must never be said in front of them.
The customer is always in the room.
An animated, science-backed course that fixes the small habits quietly costing you your customers' trust.
One person. One week. Seven moments.
Every one of these happened in real customer meetings in a single week. None took more than five seconds. All of them are fixable.
MondayA confidential question, asked with the customer's exec standing right there.
MondayA workshop presenter holding their face in one hand. Then both.
TuesdayColleagues looking bored while a teammate spoke. No nods. No support.
WednesdayEvery emotional cue in the room, missed.
WednesdayTalking over the customer.
Thursday"As I have said before..." Said to a customer. Out loud.
FridayAnswering before the customer had finished asking.
Recognise any? That's why Room Ready exists.
The Meeting Room
Watch it go wrong. Then watch it go right.
Five short animated episodes. Each one plays the fail, freezes on it, rewinds, and replays the moment the Room Ready way.
Four walls and a floor.
One simple model holds the whole course together, so people remember it in the corridor, not just in the classroom.
O
Own Your Presence
Your face, hands, posture and energy tell the customer whether you want to be there.
O
Open Your Ears
Let customers finish, check you understood, and visibly back your colleagues.
M
Mind Your Words
Make customers feel respected. Never corrected, rushed or talked down to.
EQ
The EQ Floor
Emotional intelligence holds the walls up: notice how people feel, including you, and respond rather than react. Plus a full module on virtual and hybrid rooms, where every habit is magnified by a camera.
Built on research. Not body-language folklore.
Every claim in the course is traced to peer-reviewed research and graded for strength. Where popular advice is wrong, we say so.
11sec
until patients were interrupted6sec
to finish, when allowedIn recorded clinical consultations, people explaining why they had come were cut off after a median of 11 seconds. Those left to finish needed just 6. Customers are no different.
Singh Ospina et al. (2019), Journal of General Internal Medicine58
studies in one meta-analysis found emotional intelligence can be trained, with moderate gains, especially when people practise and get feedback.
Mattingly & Kraiger (2019), Human Resource Management Review664
effect sizes link feeling listened to at work with better relationships and job performance.
Kluger et al. (2024), Journal of Business and Psychology4
experiments showed customers who watch staff be rude to each other judge the whole company more harshly.
Porath, MacInnis & Folkes (2010), Journal of Consumer Research.24to .30
correlation between emotional intelligence and job performance across meta-analyses, strongest in emotionally demanding, customer-facing work.
O'Boyle et al. (2011); Joseph & Newman (2010)93% of communication is non-verbal.
Mehrabian's 1967 studies tested single words with mismatched tone, about liking. He never claimed it applies to normal conversation.
Mehrabian & Wiener (1967); Mehrabian & Ferris (1967)Power poses change your hormones.
A 200-person replication found no hormone effect. What holds up: slumping makes people feel less confident. So don't slump.
Ranehill et al. (2015); Elkjær et al. (2022)You can spot a liar by their body language.
People average 54% accuracy, barely above a coin toss. Room Ready teaches you to read the room, not to read minds.
Bond & DePaulo (2006); DePaulo et al. (2003)The full Evidence Brief, included with every purchase, grades each finding as strong, moderate or emerging and explains its limits. No vendor statistics, no "90% of top performers" claims.
Everything you need to change the room.
For you
Room Ready Solo. Work through it in an afternoon, use it for a career.
- The Meeting RoomFive animated episodes plus trailer, about 15 minutes, with natural British voices.
- The 60-behaviour field guideWhat people do, what the customer thinks, and what to do instead.
- Scorecard and 30-day challengeFind your blind spots, then fix one a week.
- Who Wants to Be Room Ready?A 15-question scenario game with lifelines.
- The Evidence BriefThe research behind every tool, graded, with the myths busted.
- Pocket card and certificateSix golden rules to keep in your wallet, and proof you did the work.
For your team
The Team Kit adds everything a manager or trainer needs to run it in-house.
- 3.5-hour workshop deckVideos embedded, minute-by-minute speaker notes, six games.
- Facilitator guideRun sheet, exercise instructions, answer keys and evaluation plan.
- Participant workbookPrint rights for your whole team, plus a 90-day log.
- Job aidsRoom Check and Hot Wash cards, and a manager observation checklist.
- 90-day reinforcement planWeekly two-minute nudges so the habits stick after the workshop.
For anyone a customer can see or hear.
Account executivesCustomer success managersConsultantsSolutions engineersImplementation leadsFounders who sellAccount managersTechnical experts in customer roomsGraduates in their first client roleSupport leadsAgency teamsAnyone presenting to a client this month
Launch pricing
Pick your room.
Solo
$49 $79
For one person who wants to be the best in the room.
- All five episodes and the trailer
- 60-behaviour field guide
- Scorecard and 30-day challenge
- Quiz game and Evidence Brief
- Pocket card and certificate
Team Kit
$497 $697
Run it in-house for up to 50 people a year.
- Everything in Solo
- Workshop deck with speaker notes
- Facilitator guide and six games
- Workbook print rights
- Job aids and 90-day plan
- Your Solo purchase credited
Enterprise
from $4,950
Delivered live, virtually or on site, and tailored to your customers.
- Live workshop delivery
- Scenarios built from your world
- Unlimited internal licence
- Optional train-the-trainer
Prices in US dollars. Sales tax or VAT is calculated at checkout. Launch prices are for a limited time.
30DAY TEST
The 30-day room test.
Watch Episode 1. Run the 60-second Room Check before one real meeting. If it doesn't change how that meeting goes, email within 30 days for a full refund. No forms, no awkward questions.
Questions people ask.
Is this just body-language tips?
No. Body language is one wall of four. Room Ready also covers discretion, listening, language and emotional intelligence, and it busts the body-language myths most courses still teach.
How long does it take?
The videos take about 15 minutes. Solo learners usually finish the core material in an afternoon, then use the 30-day challenge. The team workshop runs for three and a half hours.
Can I expense it?
Usually, yes. It is professional development for customer-facing work. Your receipt is a proper tax invoice, and we include a short email you can send your manager for approval.
Is the science real?
Yes. Every finding links to a peer-reviewed source and is graded for strength in the Evidence Brief. Where the evidence is thin or contested, we tell you.
Can I run it for my team?
That is exactly what the Team Kit is for. It includes the full workshop deck, facilitator guide, print rights and job aids for up to 50 people a year.
Will I have to role-play?
Solo learners never have to. In the team workshop the games are short, low-stakes and done in small groups. Nobody gets put on the spot in front of the whole room.
What format are the files?
Videos are MP4, the deck is PowerPoint, the guides are Word documents you can rebrand, and the quiz runs in any browser, offline.
Is it only for salespeople?
No. It is for anyone a customer can see or hear: success, delivery, consulting, engineering, support and leadership.
